Julie Hay is currently Chief Executive of training consultancy Psychological Intelligence Ltd. Julie has over 40 years managerial and consultancy experience in the public and private sectors and has trained managers in many areas of the world. She has master’s degrees in management and for research into managerial characteristics, is an internationally accredited trainer in neurolinguistic programming and in transactional analysis with organizational and educational specialisms, and is a prolific author of books on people skills and organizational change.
Sari van Poelje(Drs, TSTA organizational) is an internationally recognized coach, manager and consultant and a TSTA. She has been working on the interface of people and organizational development for more than 25 years, in a variety of roles and companies amongst others Shell, ASML, KLM, Transavia, Berenschot, and EMI. Her current role is that of managing director of Intact, International Training and Consultancy. She has published books and articles on learning, leadership, coaching and OD. For information go to: www.intact1.com.
Master Class: Transactional analysis in organizations
Transactional analysis (TA) is a practical theory of personality, communication and change. It is a powerful tool for professional and personal growth. The goal of transactional analysis is to increase awareness, spontaneity and the capacity for relationship.
Transactional analysis provides us with concepts to understand who we are and how to change our patterns of behavior. Some of the key concepts are:
- Ego states: an ego state is a set of related behaviors, thoughts and feelings. Within TA we say we manifest our personality through three ego states: Parent, Adult and Child.
- Transactions: the way we communicate can be represented as transactions, or units of recognition. A good understanding of parallel, crossed and ulterior transactions helps us communicate effectively.
- Script: a script is a life plan created outside of awareness ending in a well-defined alternative. Awareness of our script decisions facilitates change of our patterns of behavior.
- Discounts, rackets and games: TA supplies us with concepts to analyze and change our patterns of miscommunication. Games people play was one of Berne’s most popular books.
Transactional analysis is also specifically developed to intervene in groups and organizations. Some key concepts are:
- The distinction between the public structure, consisting of the organizational structure and employees, and the private structure, based on group imagoes.
- The importance of the distinction of roles within organizations (leadership, membership, apparatus).
- The different types of boundaries (major external and internal, minor internal) and the various dysfunctions to analyze group dynamics (pressure, agitation, intrigue).
In this workshop we will review some models that provide a metaphor for considering change within an organization and enable us to consider aspects such as creating a healthy organizational culture, working with the natural human process of change, understanding different patterns of motivation, and problem solving around the inevitable issues that arise.
Through short presentations, exercises and sharing of personal and professional experience we will come to fundamental insights about change in organizations.
12 – 35 people
Working it Out at Work 2nd edition, Julie Hay 2009, Sherwood Publishing
Sari van Poelje
Benczur u. 28
1068 Budapest, Hungary
Email office manager Kati Szucne: firstname.lastname@example.org
Psychological Intelligence Ltd
Hertford SG14 2JA, UK